Return Policy
At Snug Collar, returns are accepted within 14 days of delivery. Items must be unused and in original packaging.Refunds are issued to the original payment method after inspection. Shipping fees are non-refundable. If you receive a damaged or incorrect item, contact us within 48 hours with photos for a replacement or refund.
Free Shipping
Free shipping on all orders.Orders are processed within 1–3 business days and delivered within 7–20 business days, depending on location. Tracking details are provided once your order ships.
Privacy Policy
At Snug Collar, we respect your privacy. We collect only the information necessary to process orders, provide customer support, and improve our services. Your data is securely handled and never sold to third parties.We may share information only with trusted partners such as payment processors and shipping providers to complete your order.
Pet Service
Snug Collar Pet Services focuses on providing high-quality pet accessories and essentials designed to improve the comfort, safety, and everyday lifestyle of pets. We carefully select products that meet practical needs while maintaining style, durability, and affordability.
Our Product’s
New Arrivals
Quick Answers
Frequently asked questions
What types of pets do you support?
We offer a wide range of items for dogs, cats, small animals like rabbits and hamsters, birds, and even aquatic pets. Just choose your pet type and explore tailored products.
How long does shipping take?
We accept returns within 14 days for unused and unopened items. If something doesn’t fit or your pet didn’t love it, reach out to us — we’re happy to help.
Can I return a product if it doesn’t fit my pet?
Yes, we provide fast and reliable delivery services nationwide. Most orders are shipped within 4-7 business days, and you’ll receive a tracking number as soon as your items are dispatched.
Are your products vet-approved?
Absolutely! Our pet hotel is fully supervised by trained staff, with separate spaces for dogs and cats, regular feeding schedules, and playtime to keep your pets comfortable and happy.